Cancellations
- You may cancel a booked load at no charge any time before the truck is dispatched to the pickup location.
- If you cancel after dispatch, a truck-ordered-not-used (TONU) fee may apply. The TONU amount is stated on your rate confirmation before you book.
- If TRUCKUPAYME INC has to cancel a load, you are not charged anything for that load.
Refunds
- If you are charged more than the agreed amount, or charged twice, we refund the difference in full.
- If you prepaid for a load that we did not haul, you receive a full refund of that payment.
- Refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.
- To request a refund or dispute a charge, email Jamal@truckupayme.com with your invoice number. We reply within 2 business days.
Cargo claims
Claims for loss or damage to freight must be filed in writing within 9 months of delivery, as provided by federal law (49 U.S.C. § 14706). Send claims with the bill of lading, proof of delivery and supporting documents to Jamal@truckupayme.com.